Réclamations

ChronoPad, nom commercial de JKC Trading B.V.

We want every order to go right. If something is not as it should be, let us know and we will look for a solution together.

1. How to submit a complaint

Email your complaint to info@chronopad.eu within two months of discovering the problem. Include your order number and a clear description of the problem. Photos help.

2. When you hear from us

We respond, as far as possible, within 14 days of receiving your complaint. If we need more time, we confirm receipt within those 14 days and tell you when you can expect a full answer.

3. WebwinkelKeur mediation

Always contact us first, so we can try to solve it together. If we cannot reach an agreement, you can turn to WebwinkelKeur (www.webwinkelkeur.nl), of which ChronoPad is a member. WebwinkelKeur mediates free of charge. You can check our membership at www.webwinkelkeur.nl/ledenlijst.

4. Dispute resolution

If mediation by WebwinkelKeur does not lead to a solution, you can submit your complaint to the independent dispute resolution committee designated by WebwinkelKeur. A fee may be charged for this.

Faulty product or returning an order?

• A pad that is damaged, peeling or not sticking: Demande de garantie
• Changed your mind: Retours
• Full terms: Conditions générales, article 8