Webshop Terms and Conditions

JKC Trading B.V., trading as ChronoPad

For the delivery of goods

Version 1.2, October 2026

1. Definitions

1. Consumer: a natural person who is not acting for purposes related to their trade, business, craft, or profession.
2. Business buyer: a legal entity or natural person acting for purposes related to its trade, business, craft, or professional activities.
3. Customer: the Consumer or Business Buyer with whom the Supplier enters into or intends to enter into an agreement, to whom the Supplier makes an offer, or to whom the Supplier delivers the goods.
4. Supplier: the legal entity or natural person that offers products, (access to) digital content, and/or services to consumers at a distance.

2. Identity of the Supplier

Name Supplier: JKC Trading B.V.

Trade name: ChronoPad

Business address and visiting address: High Tech Campus 32, 5656 AE Eindhoven, Nederland

Returns should be sent to: High Tech Campus 32, 5656 AE Eindhoven, Nederland

Contact details: info@chronopad.eu

Chamber of Commerce number: 99729504

VAT identification number: NL869109297B01

3. Applicability

1. These general terms and conditions apply to all offers and to any agreements entered into or to be entered into between the Customer and the Supplier, being JKC Trading B.V.
2. Any deviations from these general terms and conditions are only legally valid if they have been agreed in writing.
3. Unless expressly stated otherwise, the term ‘in writing’ in these terms and conditions shall also be understood to mean: by e-mail.
4. In the event of a consumer sale, should one or more provisions of these general terms and conditions conflict with applicable mandatory EU consumer law, the mandatory EU consumer law shall prevail.

4. Offer and conclusion of the agreement

1. All offers made by the Supplier are subject to change without notice, unless otherwise specified in writing.
2. The agreement is concluded when the Supplier confirms the order in writing or electronically, or when the performance of the agreement commences.
3. The Supplier reserves the right to refuse an order without giving reasons or to impose further conditions on it.
4. The Customer may not hold the Supplier to an offer if the Customer knows or ought reasonably to have realized that the offer made by the Supplier contains an obvious (qualitative or quantitative) error or clerical mistake.
5. In the event the agreement is concluded electronically, the Supplier shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. In the event the Customer is able to make electronic payments, the Supplier shall take appropriate security measures to this end.
6. Offers do not automatically apply to future and/or repeat orders.
7. Towards Business buyers, verbal commitments or agreements made by or with the Supplier (or its staff) shall not be binding on the Supplier until and to the extent that the Supplier has confirmed them in writing through an authorized representative.

5. Consumers’ right of withdrawal

1. The Consumer may withdraw from the agreement without giving any reason within 21 calendar days, counting from the day after the Consumer, or a third party designated by the Consumer, received the goods. The Consumer notifies the Supplier by email at info@chronopad.eu, through the online withdrawal form, or by any other unambiguous statement. The Consumer may use the model withdrawal form in Annex 1, but is not required to.
2. During the withdrawal period, the Consumer shall handle the goods and their packaging with care. The Consumer may only unpack or use the goods to the extent necessary to determine their nature, characteristics and functioning. If the Consumer handles the goods beyond that, the Consumer is liable for any resulting decrease in the value of the goods, unless the Supplier failed to provide all legally required information about the right of withdrawal before or at the time of concluding the agreement.
3. The Consumer shall return the goods to the Supplier within 14 calendar days, counting from the day after the day on which the Consumer gave notice of withdrawal as referred to in article 5.1. The direct costs of returning the goods are borne by the Consumer.
4. The Consumer returns the goods, as far as possible, with all accessories supplied, in their original condition and packaging, and in accordance with the reasonable and clear instructions provided by the Supplier.
5. The Supplier refunds all payments received from the Consumer, including the standard delivery costs, within 14 calendar days after the day on which the Consumer gave notice of withdrawal. The Supplier may withhold the refund until it has received the goods back or until the Consumer has shown that the goods have been sent back, whichever is earlier. The Supplier uses the same means of payment that the Consumer used, unless the Consumer agrees to another method. The refund is free of charge for the Consumer.
6. The burden of proof regarding the correct and timely exercise of the right of withdrawal lies with the Consumer.
7. The right of withdrawal described in this article applies exclusively to the Consumer. Business buyers cannot exercise a right of withdrawal.

6. Delivery and performance

1. The Supplier’s delivery times are indicative and do not constitute strict deadlines. For Business buyers, any delay in delivery shall not entitle the Business buyer to terminate the agreement or claim compensation on any grounds whatsoever. For Consumers, the statutory rules apply (Sections 7:9a and 6:265 of the Dutch Civil Code): the Supplier delivers within the agreed period or, if no period was agreed, within 30 days of the conclusion of the agreement. If the Supplier fails to deliver on time, the Consumer may grant the Supplier an additional period appropriate to the circumstances. If the Supplier also fails to deliver within that additional period, the Consumer may dissolve the agreement, and the Supplier refunds all payments received without undue delay. The Consumer may dissolve the agreement immediately if the Supplier refuses to deliver, or if the delivery period was essential.
2. The manner in which the goods are packaged shall be determined by the Supplier.
3. For Business buyers, delivery shall be on an Ex Works (EXW) basis (ICC Incoterms 2020), unless otherwise agreed in writing by the parties. For Consumers, the risk of loss of or damage to the goods passes to the Consumer only when the Consumer, or a third party designated by the Consumer other than the carrier, has received the goods. The goods shall be delivered by the Supplier to, or dispatched for delivery to, the agreed location or locations in the manner specified in the order or subsequently agreed in writing.
4. If, for any reason, the Customer is unable to take delivery of the goods at the agreed time and they are ready for delivery, the Supplier shall, subject to the availability of storage space, store the goods at the Customer’s request. The storage of the goods is at the Customer’s expense and risk.
5. In the circumstances referred to in the preceding paragraph, the Customer is obliged to reimburse the Supplier for storage costs in accordance with the Supplier’s standard rates or, in the absence thereof, in accordance with the standard rates applicable in the industry, from the time the goods are ready for dispatch or, if later, from the delivery date agreed in the agreement.
6. Returns are not permitted for non-consumer purchases, unless the Supplier has given prior written consent for the specific return in question.

7. Price and payment

1. The prices quoted by the Supplier are in euros. For Consumers, the prices quoted include VAT; for Business buyers, the prices are exclusive of VAT, unless otherwise stated.
2. Payment must be made within 14 calendar days of the conclusion of the agreement, unless otherwise agreed in writing. The Supplier is entitled to suspend performance until full payment has been received.
3. In the event the Supplier has reasonable grounds to doubt the Customer’s ability to pay, the Supplier is entitled to postpone delivery of the goods until the Customer has provided security for payment. The Customer shall be liable for any loss suffered by the Supplier as a result of this delay in delivery.
4. In the event the Consumer fails to meet their payment obligation(s) on time, and after the Supplier has notified them of the late payment and granted them a period of 14 calendar days, commencing on the day following receipt of the reminder, to fulfil their payment obligations, and, if payment is not made within this 14-calendar-day period, the Consumer shall owe statutory interest on the outstanding amount.
5. In the event the Business buyer fails to meet its payment obligation(s) on time, the Business buyer shall, without the need for further notice of default, be in default by operation of law and shall owe statutory commercial interest on the outstanding amount as referred to in Section 6:119a of the Dutch Civil Code.
6. In the event of late payment, and in the case of a Consumer only after the reminder and the 14-calendar-day period referred to in paragraph 4 have passed without payment, all costs incurred by the Supplier in recovering the debt, whether through legal proceedings or otherwise, shall be borne by the Customer. These extrajudicial debt collection costs are calculated in accordance with the scale set out in the Decree on Compensation for Extrajudicial Debt Collection Costs, pursuant to Section 6:96(5) of the Dutch Civil Code.
7. The Business buyer must submit any complaints regarding an invoice to the Supplier in writing within the applicable payment period, failing which the relevant rights will lapse.
8. The Business buyer shall not be entitled to suspend its payment obligation, nor to set off any claim against the Supplier against the amount it owes the Supplier.

8. Complaints procedure

1. The Business buyer is obliged to inspect the goods delivered immediately upon receipt and to check that they comply with the agreement.
2. Complaints from the Business buyer regarding the goods delivered must be submitted to the Supplier in writing, stating the reasons, within 14 calendar days; failing this, any claim based thereon shall lapse.
3. The Supplier has a clear complaints procedure and handles every complaint in accordance with it. The procedure is also published on the complaints page.
4. A Consumer who has a complaint about the performance of the agreement submits it to the Supplier at info@chronopad.eu within two months of discovering the defect, with a complete and clear description of the complaint.
5. The Supplier responds, as far as possible, within 14 days of receiving the complaint. If a complaint requires a longer processing time, the Supplier sends an acknowledgement of receipt within those 14 days, stating when the Consumer can expect a more detailed response.
6. In the event of a complaint, the Consumer always contacts the Supplier first, to see whether the Supplier can offer a suitable solution. If the parties are unable to reach an agreement, the Consumer may turn to WebwinkelKeur (www.webwinkelkeur.nl), of which the Supplier is a member. WebwinkelKeur mediates free of charge. The Consumer can verify the Supplier’s current membership at www.webwinkelkeur.nl/ledenlijst.
7. If mediation by WebwinkelKeur does not lead to a resolution, the Consumer may submit the complaint to the independent dispute resolution committee designated by WebwinkelKeur. A fee may be charged for this.

9. Warranty

1. The Supplier guarantees that the goods sold comply with the terms of the agreement, that they will function without fault, and that they are fit for normal use for a period of two years.
2. Defects resulting from improper use or from other incidents or factors attributable to the Customer or for which the Customer bears the risk shall not be covered by this warranty.
3. This warranty covers – at the Supplier’s sole discretion – only repair, replacement or reimbursement by or on behalf of the Supplier. The warranty does not include any right to damages or compensation for other claims or losses. Article 10 of these general terms and conditions also applies to these warranty obligations.
4. The Business buyer may no longer rely on a defect in the performance if it has not notified the Supplier in writing within 14 calendar days of discovering the defect or of the date on which it should reasonably have discovered it.
5. This warranty is a commercial guarantee. It is in addition to, and does not affect, the Consumer’s statutory rights if the goods do not conform to the agreement (Sections 7:17 to 7:24 of the Dutch Civil Code), which the Consumer can always invoke against the Supplier. Paragraphs 2 and 3 do not limit those statutory rights. A Consumer notifies the Supplier of a defect within two months of discovering it.

10. Liability and indemnity

1. Any liability on the part of the Supplier towards the Customer, on whatever grounds, shall be limited to the amount invoiced by the Supplier to the Customer in the six months preceding the date on which the liability arose, subject to a maximum total order value of € 500 (five hundred euros) per calendar year.
2. Any liability for indirect damage is expressly excluded, including consequential damage, damage resulting from delay, loss of profit, lost savings, third-party fines, damage to reputation, loss of data, damage caused by hacked applications or (computer) systems, and damage resulting from business interruption and customer loss.
3. Compensation based on the warranty obligations is also subject to the restrictions set out in paragraphs 1 and 2.
4. The Customer shall indemnify the Supplier against all claims and other demands from third parties and any resulting damage arising from a breach by the Customer of this agreement or any other act or omission on the part of the Customer, without prejudice to the provisions of the preceding paragraphs.
5. The Supplier is entitled to accept, on behalf of the Customer, any limitations of liability imposed by third parties engaged by the Supplier in connection with the agreement.
6. The Customer must notify the Supplier in writing without delay, but no later than 14 calendar days after the claim arises or after the Customer should reasonably have been aware of (the existence of) the claim.
7. The Supplier shall not be exempt from liability for damage resulting from willful misconduct or gross negligence on the part of the Supplier or its managerial staff.
8. Without prejudice to the foregoing, the rules on product liability apply in the case of consumer purchases.
9. Paragraphs 1 to 6 of this article apply only to Business buyers. Towards Consumers, the Supplier is liable in accordance with the law.

11. Force majeure

1. In addition to the provisions of Article 6:75 of the Dutch Civil Code, a failure by the Supplier to fulfil any obligation towards the Customer shall not be attributable to the Supplier in the event of a circumstance beyond the Supplier’s control, which wholly or partially prevents the fulfilment of its obligations towards the Customer or as a result of which the fulfilment of its obligations cannot reasonably be expected of the Supplier. Such circumstances include wars, acts of war, civil unrest, revolution, fire, terrorist attacks, pandemics or epidemics, government intervention, government sanctions, weather conditions, natural disasters, floods, power cuts, internet outages, telecommunications failures, disruptions to electronic messaging, data communication failures, technical faults, computer viruses, hacked applications or (computer) systems, cyber attacks, strikes, work stoppages and in the event that any of the foregoing occurs at a supplier or subcontractor or engaged third parties.
2. In the event a situation as referred to in Article 11.1 arises as a result of which the Supplier is unable to fulfil its obligations towards the Customer, those obligations shall be suspended for as long as the Supplier is unable to fulfil its obligations. If the situation referred to in the previous sentence has lasted for 30 calendar days, the Supplier shall be entitled to terminate the Agreement in whole or in part in writing. If the situation has lasted for more than 90 calendar days, the Customer shall be entitled to terminate the Agreement in whole or in part. In that case, the Supplier shall not be liable for any compensation, even if the Supplier derives any benefit as a result of the force majeure situation. For Consumers, article 6.1 continues to apply, and if the agreement is terminated under this article, the Supplier refunds all payments received for goods that have not been delivered.

12. Intellectual property rights

1. All intellectual property rights in respect of the goods remain with the Supplier, even if the Supplier has manufactured, developed or created the goods in accordance with the Customer’s specifications or instructions.
2. Under no circumstances shall the supply of goods entail any (implied) transfer of intellectual property rights relating to the goods supplied to the Customer. The Customer is not permitted to copy or reproduce the goods, in whole or in part, without the Supplier’s prior written consent.
3. The Customer shall indemnify the Supplier against any claim by third parties relating to an infringement of an intellectual property right that may arise from the Customer’s specifications or instructions. In such a case, the Supplier shall be entitled to suspend the production and/or delivery of the goods in question with immediate effect. The Customer shall be obliged to compensate the Supplier for all resulting damage and costs, including any legal costs. In the event the Business buyer breaches the above paragraphs of this article, the Business buyer shall, regardless of whether the breach is attributable to the Customer and without prior notice of default or legal proceedings, forfeit to the Supplier a penalty of € 10,000 (ten thousand euros) for each breach, as well as an amount of € 1,000 (one thousand euros) for each day or part thereof that the breach continues, without any requirement for actual damage to have occurred and without prejudice to the Supplier’s other rights, including its right to claim damages in addition to the penalty if the damage is greater.

13. Termination (‘opzegging’) and dissolution (‘ontbinding’)

1. The Customer may not terminate an agreement for the one-off supply of goods before its expiry. Termination is only possible to the extent provided for by law.
2. The Supplier is entitled to dissolve the agreement in whole or in part with immediate effect, without the need for court intervention or formal notice of default, if:
   a. The Customer fails to meet a payment obligation, fails to meet it on time or fails to meet it in full and, where applicable, fails to meet it within the period specified by the Supplier;
   b. In the event the Customer applies for a suspension of payments, is declared bankrupt, or is subject to statutory debt restructuring;
   c. The Customer fails to fulfil its obligations under the agreement in any other way and has not remedied this failure within fourteen (14) days of receiving a written notice to that effect from the Supplier.
3. In the event of dissolution by the Supplier pursuant to this article, the Customer shall not be entitled to a refund of any payments already made, unless the termination relates to a service that has not yet been performed by the Supplier.
4. Towards a Consumer, the Supplier dissolves the agreement under paragraph 2 only after a written notice of default granting a reasonable period to remedy the failure, unless remedy is no longer possible, and paragraph 3 does not apply: the Supplier refunds all payments received for goods that have not been delivered.

14. Expiry and transfer

1. All claims by the Customer against the Supplier, whether arising from a breach of contract, whether arising from a tort, or on any other grounds, shall lapse as soon as a period of one year has elapsed from the date on which the Customer became aware, or could reasonably have become aware, of the existence of such claims and the Customer has not brought legal proceedings in respect of those claims within that period of one year. This paragraph applies only to Business buyers; claims of Consumers are subject to the statutory limitation periods.
2. The Customer’s rights under this agreement may not be transferred without the Supplier’s prior written consent. This provision shall be deemed a clause having the effect of a provision under property law as referred to in Section 3:83 paragraph 2 of the Dutch Civil Code.

15. Partial enforceability and amendment

1. The Supplier is entitled to amend these general terms and conditions. In such cases, the Supplier shall notify the Customer of the amendments in good time. The amended general terms and conditions shall apply from the date on which the amendment comes into effect, and only to agreements concluded from that date.
2. In the event any provision of these general terms and conditions is or becomes unenforceable, the remaining provisions shall remain in full force and effect. The parties undertake to replace the unenforceable provision with a provision that is enforceable and that deviates as little as possible from the unenforceable provision in terms of content and purpose.

16. Applicable law and Dispute resolution

1. The legal relationship between the Supplier and the Customer shall be governed exclusively by Dutch law. The applicability of the Vienna Convention on Contracts for the International Sale of Goods (CISG) is excluded. This choice of law does not deprive a Consumer whose habitual residence is outside the Netherlands of the protection of the mandatory provisions of the law of the country of their habitual residence.
2. Disputes shall be brought before the court in the Supplier’s place of business. Disputes in which the Customer is a Consumer shall be brought before the court in the Consumer’s place of residence.

Annex 1: Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: JKC Trading B.V., trading as ChronoPad, High Tech Campus 32, 5656 AE Eindhoven, the Netherlands, info@chronopad.eu

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (DD-MM-YYYY): ………………………………………

Received on (DD-MM-YYYY): ………………………………………

Order number: ………………………………………

Name(s) of consumer(s): ………………………………………

Address of consumer(s): ………………………………………

IBAN (optional, only if you want the refund to a different account): ………………………………………

Signature of consumer(s) (only if this form is sent on paper): ………………………………………

Date (DD-MM-YYYY): ………………………………………

(*) Delete as appropriate.